Why SaaS Companies Require a Bigger Mission, Not a Smaller Headcount with AI

Jack Dorsey’s bold move at Block tells us a lot about SaaS, and highlights what too many leaders are still missing.

By now you’ve heard the news. Block, the parent company of Square and Cash App, announced it is cutting nearly 4,000 jobs (almost half its workforce) even as it reported Q4 gross profits of $2.9 billion, up 24% year over year. CEO Jack Dorsey has been unambiguous about the rationale: AI-driven productivity gains mean smaller teams can do more. His CFO, …